Gamers are ditching Radeon graphics cards over driver issues

As I planned and was beginning to operate our up coming massive graphics card benchmark take a look at, I felt I experienced to change gears to explore AMD’s driver woes soon after a latest poll we ran on the group. We have presently arrived at out to AMD for a statement and they have responded and we’ll deal with that in direction of the stop of this posting.

At this issue it is no solution AMD is battling to iron out some driver related problems with their Radeon RX 5000 GPUs. Normally we like to give both of those AMD and Nvidia a several months to iron out bugs when releasing a new GPU collection, specifically when they are primarily based on a new or primarily new architecture, as was the scenario with Turing and Navi.

Nvidia went as a result of a good share of teething problems with Turing, but we think it is good to say they went on top rated of any major problems quite quickly. AMD, on the other hand, has experienced seven months to form out Navi, and by the appears to be like of it, they just have not been capable to provide. We’ve received plenty of experiences of crashing, flickering problems, and of program, the black display bug.

I ought to preface this by indicating we haven’t operate into any major problems soon after plenty of hrs of screening new Radeon GPUs in our labs. All-around 4-5 months ago I ran into the black display bug after. We’re not even certain if it is really the same “black display bug” people are complaining about, or if the two are even related. My challenge was noticed when updating the show driver, soon after a reset the Home windows desktop wasn’t noticed once more, I was as an alternative offered with a blank display every single time Home windows loaded.

The resolve was to tricky reboot right up until it prompted me to load Home windows into secure-mode. Then I made use of the Exhibit Driver Uninstaller resource (DDU) to take away the poor driver set up. I was capable to load back again into Home windows 10 typically, cleanse put in the driver, and soon after that I in no way noticed the challenge once more.

The only other challenge we’ve encountered at some issue is the eco-friendly or pink display bug soon after setting up new drivers, although I have not noticed that 1 for at the very least the past several driver updates. Not as massive of a nuissance, a reboot preset that every single time.

It’s worthy of noting that Tim hasn’t made use of a 5700 collection graphics card as a everyday driver, so his knowledge is far more limited to screening on a cleanse procedure. Even though he’s been working extensive activity exams spanning quite a few hrs that deal with very a great deal every single excellent environment in online games, and not a one hiccup in all that screening.

As for me, I’ve been applying the Radeon 5700 XT in my principal rig for about 4 months now and in that time I’ve only experienced a one procedure lockup which compelled a tricky reboot and I never even know if it was related to the graphics card. For the very first several months I coupled the Radeon with a Core i9-9900K, and then lately moved to Threadripper with the 3960X and a new set up of Home windows 10, no problems as nevertheless.

Since we bought about fifty percent a dozen 5700 XT playing cards for screening, we’ve also fitted out my family’s gaming devices with 5700 XTs, and soon after a several months of procedure, neither have experienced any evident problems. With that form of knowledge, we are a very little puzzled as to why so quite a few people are possessing problems, but of program, with approximately unlimited mix of devices and software setups, much way too quite a few people are reporting problems and quite a few are telling us comparable stories, so there is clearly an challenge at participate in, or collection of problems.

AMD has publicly acknowledged these bugs as “acknowledged problems” in their 20..3 driver release notes, stating the next.

Some Radeon RX 5700 collection graphics users may intermittently knowledge a black display whilst gaming or on desktop. A likely non permanent workaround is disabling hardware acceleration in purposes working in the qualifications these kinds of as web browsers or Discord.

Also, they declare to have solved the next.

An intermittent black display or loss of show may take place when undertaking parallel actions these kinds of as web browsing, gaming or seeing movie.

An intermittent black display or loss of show may take place when the procedure is left idle at desktop.

Meanwhile, in the latest 20.2.1 release notes they continue to admit the random black display challenge with the disabled hardware acceleration workaround. They also say: “A black display may take place when undertaking a mode improve with a limited variety of shows on Radeon RX 5700 collection graphics products and solutions.”

In other terms, quite a few months soon after start, AMD is continue to working on repairing the black display bug. As we realize, if the problem has enhanced a good deal, it continue to persists for some users. Supplied we have not operate into any major bug ourselves, we resolved to operate a poll on HUB’s YouTube group channel to check out and operate out how quite a few AMD users are affected and get some suggestions on the problems they are encountering.

Approximately fifty percent of all AMD users who took aspect in the poll responded ‘Yes’, they are possessing or have experienced major problems with their Radeon GPU. The poll suggests that 48% of all AMD users have experienced major problems, whilst we see fewer than fifty percent that determine for Nvidia users at 22%.

The poll was executed as a standard concern and we didn’t goal Navi especially, but primarily based on the reviews that went down below the poll, most AMD users claimed to be working a 5700 collection graphics card.

Obviously, there is going to be some dodgy votes in there, but we really do not believe a several fanboys are going to skew the facts way too intensely soon after gathering in excess of 49,000 votes. That’s a huge enough sample dimensions to choose as proof that AMD has a major problem they require to deal with.

For the reason that we haven’t experienced these problems ourselves, we’ve been not able to troubleshoot them on our individual. One educated guess is this stems from a hardware compatibility challenge which is far more and far more likely primarily based on the facts and suggestions we received from our latest poll. A further likelihood is that a good deal of these problems could be triggered by poor driver installs.

Above the a long time we’ve operate into quite a few problems with AMD, and at times Nvidia drivers, soon after updates. The answer is always to reboot into secure-mode, take away all show drivers, then load back again into Home windows and set up the driver deal from scratch. AMD’s drivers look specifically sensitive and this has been the scenario for as long as I can don’t forget.

As for the principle concerning hardware compatibility, never be astonished if AMD does not have the potential to take a look at the diploma of hardware they require to in advance of release, making a great portion of the population beta testers. It’s not an unacceptable solution, assuming they can squash bugs as they crop up in a timely method, but regrettably this is not some thing they’ve managed correctly and has lead to Radeon buyers possessing a crappy knowledge. This problem will end result in a demise spiral for the Radeon Technologies Group if they cannot get a manage on the problem. In purchase for them to detect bugs they require a huge person foundation distributing crash experiences. But if they fail to deal with problems in a timely method as they are described, users will look for solutions and I cannot inform you how quite a few people have explained to me they bought their 5700 XT and replaced it with a GeForce graphics card.

Drivers have always been an uphill battle for AMD, but at periods they’ve managed to get on top rated of factors and get the most out of their GPUs. 4th-gen GCN is a great example, even although it took them about 12 months in advance of they squeezed all the feasible functionality out of the hardware, balance in no way seemed to be an challenge… on the fourth iteration of that architecture.

Above the a long time we’ve listened to plenty of stories about how AMD has been bullied by suggest outdated Nvidia, and whilst some of the stories are real, I cannot aid but truly feel AMD’s been kicking AMD the toughest.

Above the a long time we’ve listened to plenty of stories about how AMD has been bullied by suggest outdated Nvidia, and whilst some of the stories are real, I cannot aid but truly feel AMD’s been kicking AMD the toughest. Back again in the great outdated times when AMD experienced excellent graphics tech it was enable down by drivers. Well known titles these kinds of as League of Legends were perfectly acknowledged to participate in improperly with Radeon GPUs, struggling from stuttering and inadequate functionality relative to the Nvidia level of competition.

Finding back again to the impending GeForce RTX 2060 vs. Radeon 5600 XT battle (posting incoming!), with these two products and solutions so near in phrases of rate and functionality, we are going to uncover it really tricky to advocate the Radeon GPU.

For AMD to cost comparable prices, they have to provide a comparable or excellent knowledge than Nvidia, and right now they are failing at that. It appears quite a few of you concur as we dive into our Amazon sales facts. Essentially every time competing AMD and Nvidia products and solutions appear in at a comparable price for every body, viewers always seem to be to favor Nvidia. We noticed this with the RX 5700 and RTX 2060 when both of those were priced at $350. Worst scenario scenario, possessing another person invest in a RX 5700 collection graphics card only to get fed up with problems months later on and sell or return it for a GeForce solution is devastating for the corporation and the person. No question, it’ll be quite tricky for that shopper to invest in a Radeon on the up coming enhance cycle.

~$350 GPU sales share considering that July 2019 – HUB Amazon facts

Rather than launching far more Navi-primarily based GPUs, AMD ought to have taken a move back again and dealt with the problems with the RX 5700 collection in advance of pushing out far more products and solutions that count on the same buggy drivers. Very long phrase, it appears quite very clear that dashing out these products and solutions in advance of repairing major bugs will do far more hurt than great. It also has to be positioning a massive amount of tension on board companions who have to deal with unwanted RMA requests.

Reading through although your suggestions on the poll (1,700 reviews and counting), the principal challenge appears to be the “black display bug.” This challenge sees the show randomly change black, as if the keep track of experienced turned off, and there is no way to get well the procedure devoid of a tricky reboot. Those people reporting this bug say it takes place at random: when gaming, when not gaming, and even when the procedure is sitting down idle.

There are also a variety of users reporting workarounds to resolve the black display, a mix of the next: Disabling hardware acceleration as recommended by AMD, modifying the TdrDelay in the registry, disabling PCIe url state ability management, and even setting up the Intel iGPU driver if they are applying an Intel CPU with an iGPU. Possessing said that, apart from possessing to execute a cleanse driver set up applying DDU in secure-mode, we haven’t experienced to do any of the over to use, take a look at and productively benchmark RX 5700 GPUs correctly. That is applying various graphics playing cards and in absolutely various hardware.

The purpose we have not been all in excess of AMD about this challenge right up until now is, as I’ve said far more than after, we haven’t operate into any problems ourselves. It wasn’t right up until the poll that we got a improved sense of just how common these problems are.

We’ve also spoken with a several merchants to see if they are looking at problems with 5700 XT boards and we’ve received some fascinating experiences. Essentially the return rate for 5700 XT’s is far more than 5x that of competing Nvidia products and solutions and when they get these devices back again with a variety of described problems, they are not able to replicate them owing to their random mother nature.

It may be aspect of the purpose why we often see GeForce graphics playing cards dominating pre-builts. That is yet another example of why Nvidia ends up undertaking so a great deal improved — they aren’t bribing these merchants to predominantly use their hardware as some would recommend — the merchants are simply making an attempt to stay clear of disappointed buyers alongside with the charges involved with possessing devices returned.

We have arrived at out to AMD, informing them of our poll and asked if they cared to remark. Here is their formal statement:

Balance of our drivers is a important precedence for our software workforce. They are checking discussion board conversations intently, such as the black display and other problems users are reporting, and we are actively figuring out and working on fixes. As quickly as we have far more facts to share, we will enable you know. We really encourage users to report problems they are dealing with in this article ‘amd.com/report’ so that our workforce can examine.

AMD acknowledging the problems is a constructive. But working to resolve them on a 7 thirty day period outdated solution is not. The hardware itself is great and as you know we enjoy the tension it puts on the graphics card sector, so we stop up shelling out fewer for far more able GPUs. With any luck , at this issue they are throwing every single feasible source at this problem and soon we’ll have a appropriate resolve. Till then, it is going to be tricky to advocate Radeon graphics playing cards when competing with Nvidia at a comparable rate to functionality ratio.

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